Returns

DELIVERY

Broken Down Doll offers FREE delivery worldwide.

Within the UK we will send your item via Royal Mail Signed For First Class. You item should arrive within 2-5 working days.

For orders outside the UK, we will send your item via Royal Mail’s International Signed For airmail service. Your item should arrive within 3-10 days depending on where you are.

CUSTOMS CHARGES

If you are placing an order from outside the UK, please be aware that your local customs authorities may apply customs charges to your order. These are specific to each country; you are responsible for these costs and for clearing goods with your local customs authorities.

RETURNS POLICY

We ask that you please read Broken Down Doll’s Vintage Condition Guide below and the item descriptions carefully before you place your order. If for whatever reason you are not satisfied with your item you may return it to us within 5 days of receipt.

You must post the item to us no more than 5 days after the date you received it. The item must be returned as received—with original tags and packaging and in the exact same condition it was when sent.

The customer is responsible for the cost of return postage. We strongly suggest that you use a recorded delivery service when posting a return as we accept no liability if goods on their way to being returned are lost in transit.

We will refund the purchase price of the item to you upon receiving your return. Refunds will be credited to the account from which the purchase was made.

If you would like to exchange your item for another item please contact us at returns@brokendowndoll.com before posting your item.

To return an item, please post it to: Broken Down Doll, 145 Victoria Road, London, United Kingdom, NW6 6TE. Please be sure to include your order number and the reason for your return.

VINTAGE CONDITION GUIDE

Mint – No problems, as close to “new” as possible for its age. Likely never worn or used.

Excellent – Normal wear expected for age but no readily visible flaws. The tiniest imperfection may be noted in the item description

Very Good – Shows normal wear expected for age but problems will not detract.

Good – Has some visible problems. Structure is intact. Problems could be fixed.
Fair – The item is wearable but shows significant flaws, some of these pieces can be restored or make a good project or give design inspiration.