Terms & Privacy

We advise you read through Broken Down Doll’s Terms and Conditions carefully before using the site. These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. The Terms and Conditions may be updated by us from time to time without your notification.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website also contains links to other websites, which are not operated by Broken Down Doll. Broken Down Doll has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.


Unless otherwise stated, Broken Down Doll owns the intellectual property rights in the website and material on the website.

You may not use any content for business related or commercial enterprise purposes. The storage, printing and display of content for personal use are acceptable.


Any misuse of this site is deemed a criminal offence. You must not use this website in any way that causes, or may cause damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website.

You must not use this website to transmit or send unsolicited commercial communications.

We reserve the right to report any activity that breaches these provisions to the relevant law enforcement authorities and disclose the offender’s identity to them.

We will not be liable for any unforeseen circumstances such as the loss or damage caused by a circulated denial-of-service attack, viruses or other technological harmful material that may infect your computer, computer programs or data.


By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery section for further information.

We reserve the right to refuse an order, which may result from the following: The product ordered being unavailable from stock; inability to obtain authorisation of payment; the identification of an error within the product information, including price or promotion; the identification of an unauthorised bulk order for promotional purposes.

Our contract - You will receive an acknowledgement email to confirm you have placed an order. This email will only be an acknowledgement and will not constitute as acceptance of your order. A contract between us will be formed as soon as we send you a confirmation email of your goods being dispatched.

Pricing and Availability - Although we try to ensure that all descriptions, details and prices on this site are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you and give you the option of reconfirming your order at the correct price or cancelling it. Prices are also subject to change without notice.

Payment - We carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to complete the transaction. Once this has gone through, the goods will be dispatched.

Product - We aim to accurately display the colours and details of our products on this site. We make every effort to ensure all sizes and measurements are as accurate as possible


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.


The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Broken Down Doll and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Broken Down Doll’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


Disclaimer as to ownership of trade marks, images of personalities and third party copyright: Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Broken Down Doll and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Broken Down Doll.


You agree to indemnify, defend and hold harmless Broken Down Doll, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.


Broken Down Doll may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.


Without prejudice to Broken Down Doll’s other rights under these terms and conditions, if you breach these terms and conditions in any way, Broken Down Doll may take such action as deemed appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


The above Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Broken Down Doll.


Broken Down Doll is committed to protecting the privacy of our customers and site visitors. We will not disclose information about our customers to third parties except where it is part of providing our service to you—for instance arranging delivery of an item you have ordered or carrying out security checks. Broken Down Doll will not sell your name, address, e-mail address, credit card information or personal information to any third party.


We ask that you please read Broken Down Doll’s Vintage Condition Guide below and the item descriptions carefully before you place your order. If for whatever reason you are not satisfied with your item you may return it to us within 5 days of receipt.

You must post the item to us no more than 5 days after the date you received it. The item must be returned as received—with original tags and packaging and in the exact same condition it was when sent.

The customer is responsible for the cost of return postage. We strongly suggest that you use a recorded delivery service when posting a return as we accept no liability if goods on their way to being returned are lost in transit.

We will refund the purchase price of the item to you upon receiving your return. Refunds will be credited to the account from which the purchase was made.

If you would like to exchange your item for another item please contact us at returns@brokendowndoll.com before posting your item.

To return an item, please post it to: Broken Down Doll, 145 Victoria Road, London, United Kingdom, NW6 6TE. Please be sure to include your order number and the reason for your return.


Mint – No problems, as close to “new” as possible for its age. Likely never worn or used.

Excellent – Normal wear expected for age but no readily visible flaws. The tiniest imperfection may be noted in the item description

Very Good – Shows normal wear expected for age but problems will not detract.

Good – Has some visible problems. Structure is intact. Problems could be fixed.

Fair – The item is wearable but shows significant flaws, some of these pieces can be restored or make a good project or give design inspiration.


Broken Down Doll offers FREE delivery worldwide.

Within the UK we will send your item via Royal Mail Signed For First Class. You item should arrive within 2-5 working days.

For orders outside the UK, we will send your item via Royal Mail’s International Signed For airmail service. Your item should arrive within 3-10 days depending on where you are.


If you are placing an order from outside the UK, please be aware that customs charges may be added to your bill. These are specific to each country; you are responsible for these costs and for clearing goods with your local customs authorities.